Shipping and delivery
The shipment of your package
Packages are generally dispatched within 4-5 business days unless otherwise specified in the product description. As these are handcrafted items, a longer wait may be required. They are shipped with two types of service: a fast and a standard one, with tracking and delivery without signature. If you prefer a signature request delivery, an additional fee will apply, so please contact us if you decide to choose this method. Whichever type of shipment you choose, we will provide you with a link to track your package online.
Shipping costs include handling and packaging charges and postage. The management costs are fixed, while the transport costs vary according to the total weight of the shipment. We recommend that you group your items in one order. It is not possible for us to group two distinct orders placed separately, therefore shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid to fragile items.
The boxes are adequately sized and your items are well protected.
A product that arrives at its destination not in perfect condition will be replaced or fully refunded at the seller's discretion. In case of evident damage, photographic documentation of the object, of packaging and a written declaration will be required which will be used for insurance purposes.
The return of a product is accepted only with shipment to be paid by the customer and the full refund will be made only upon receipt in perfect condition of the purchased item.